Privacy Policy

At Sarangpur Trust Dharmshala ("we", "our", "us"), we are committed to protecting the personal information of our guests. This Privacy Policy outlines how we collect, use, and protect the information of visitors and guests who use our website, book our services, or avail accommodation. By using our website or booking our accommodation through our website, telephone, WhatsApp, or email, you indicate your acceptance of the terms of this Privacy Policy.

1. Information We Collect

There are numerous ways at Sarangpur Trust Dharmshala such as booking, enquiry, or stay whereby we can get some personal information from our guests. Examples of such information include but are not limited to:

• Full name of the guest
• Contact details like mobile number and email address
• Residential address
• Government-PID (identity proof) required at check-in
• Booking details such as the duration of stay and payment records

The data we collected is only with the consent of the guest and for legitimate operational purposes only.

2. Use of Collected Information

With the information obtained from the guests, we can:

• Confirm, process, and manage the booking of rooms and other services
• Communicate with guests by sending confirmations of bookings, changes, or important updates
• Guests who checked in can be identified through the use of identity verification
• Lawful, regulatory, and compliance requirements can be met
• Assisting us in making necessary changes to our services to give guests a safe and comfortable environment

We have never sold, let, or used guest data to anyone else.

3. Payment Information

Payment for the bookings is done through secure, trusted payment channels. Sarangpur Trust Dharmshala banking system does not save any sensitive card details like debit/credit card number, card CVV, or other banking passwords.

4. Data Security

We have implemented various technical and office-related measures to ensure that guest data is safe from unauthorized access, theft, or misuse. Personal data can only be accessed by personnel who are duly authorized and for legitimate operational purposes only.

Nevertheless, we would like to point out to our guests that, even though we do our best to protect their personal data, no system based on the internet can be guaranteed to be 100% safe, and therefore guests provide their details at their own risk.

5. Sharing of Information

Guest data is only disclosed under the following circumstances:

• When it is required by law or legal authorities
• For safety-security, and compliance considerations

All other personal data will be treated as confidential.

6. Cookies & Website Usage

To improve the functionality and user experience of our website, we may use cookies. Cookies basically help us to understand the behaviors of our users on our website but personally identifiable information is not collected. If visitors wish, they can turn off the cookies in their browser setting.

7. Guest Rights

The Right of the guests is the Right to access personal data held by the company and the Right to rectify in case the data is incorrect. Requests of this nature may be forwarded to us through the following details.

8. Updates to This Policy

Sarangpur Trust Dharmshala may change or amend this Privacy Policy from time to time to comply with laws or would revise our operational practices. Such changes will be posted on our website.